I took my aging car in for an overdue oil change yesterday. I wasn’t expecting much, as the “quick change” places generally want to process and get you out as quickly as possible. I can see both sides of the argument: someone in a hurry doesn’t likely want to be up-sold on things, nor do they want to idly chit-chat. On the other side, if they’re busy in the shop, they need to keep the line moving.